Staff Frequently Asked Questions

Staff FAQs

Below are answers that address many of the most frequently asked questions from staff. Should you have additional questions, please submit them via the contact page.

Upcoming IT Trainings

What do I need to know about building operations during this time?  

  • Effective Monday, March 23, 2020, the Hariri Building will be restricted to faculty and staff only via ID card access. Should you have issues with your BU ID please email Hannah Sutton at suttonhm@bu.eduFor immediate access, call 617-353-2105.  
  • Effective Monday, March 23, 2020 we will be restricting classroom access to the second floor only – for those choosing to teach from a classroom. To arrange use of a classroom for your class, please email questromhelp@bu.edu 
  • All team rooms, computer labs, and lounges will also close until further notice.   
  • Essential personnel (e.g., senior leadership, ITS, facilities/operations) will continue to have a presence on-site while the university remains open. Please note, however, that all student support and program leadership teams are operating virtually at this time.
  • If on campus during this time of limited on-campus activity, please where your BU ID or some other BU identification.

Will the Pardee Library be open? 

The Pardee Library will be closed until further notice. We will continue to provide virtual library services as of Thursday, March 19. If you have questions regarding library resources, or need assistance with your research, you can reach us by email: pardstf@bu.edu or chat. Please note that all library fines, fees and holds are currently suspended. If you would like to renew a checked out item, these instructions explain the process. For additional information on library services during this period, please review the Libraries’ Spring 2020 status page.

For assistance by chat, email, or Zoom, please visit our Ask a Librarian: Business FAQs page.  For information about services and resources available while we are physically closed, please see our Remote Teaching and Learning Guide and Library Resources and Services for Faculty. 

For a general overview of all library services, see our website.  Visit us also at: Twitter: https://twitter.com/BUpardeelibrary  and Facebook:  https://www.facebook.com/BUpardeelibrary/.   

Will Starbucks or Breadwinners be open? 

Effective Saturday, March 21, 2020, Starbucks and Breadwinners will close until further notice. 

What should I do about mail/packages being sent to Questrom? 

  • We have coordinated with Mail Services to reroute all deliveries from 595 Commonwealth Ave to Mail Services at 120 Ashford St.  This includes all packages from UPS, WB Mason, Amazon, FedEx, DHL, etc.  We will receive delivery of all mail and packaged from Mail Services on Wednesday mornings each week.  If there are critical items that you need to retrieve from these deliveries, you can email Hannah Sutton directly (suttonhm@bu.edu) to arrange a time for pick up.  The Susilo Business Center will remain closed at this time.  
  • If you do not anticipate coming to campus to pick up mail/packages consider the following options:
  • US Postal Service manage and track your mail:  https://informeddelivery.usps.com/box/pages/intro/start.action 
  • Temporarily forward your office mail to your home: https://www.usps.com/manage/forward.htm 
  • UPSTrack and reroute your packages here.  
  • FedExTrack, manage, and reroute your packages here.

Will reduced parking rates be available for staff still coming to campus? 

  • BU students and employees who wish to park on the Charles River Campus (CRC) but do not have a parking permit may present their BU ID to the lot attendant to receive a flat rate of $8/day at attended lots and garages (including the Hariri Building garage). Employees and students who already have parking permits should continue to park as they have before.  Red and Black Permit holders are eligible for the flat rate of $8/day. 
  • The flat rate does not apply at the Granby Lot (N) or Kenmore Lot (O).  Basic Parking regulations continue to apply (do not occupy reserved spaces, do not park in spaces reserved for people with disabilities, do not park on Cummington Mall or any other area marked “NO PARKING”) and vehicles found in violation of these policies may be towed at the owner’s expense.  
  • All attended lots with the exception of the CAS Lot (Lot J) accept both cash and credit card as methods of payment. The CAS Lot is cash only at this point in time. 

What about my MBTA pass? 

The deadline for cancelling April and May MBTA passes has passed. To cancel future passes or restart your MBTA pass, visit BUworks (Employee Self Service – Campus Services – “Apply/Manage MBTA Pass and MBTA Parking Benefits”).

What about my BU parking pass?

  • You do not need to return the physical permit. Please submit a Transportation Request Form via BU’s Parking and Transportation website. For deduction and refund purposes, Parking will treat the date of form submission as your permit’s return date. Permit refunds are prorated weekly.   
  • For further parking and transportation questions visit BU’s Parking and Transportation Q&A site specifically set up for COVID-19 related questions. 

Will the BU Shuttle bus continue to run? 

  • The BU Shuttle continues to connect the Charles River and Medical Campuses on a modified schedule. For up-to-date schedule information, please follow the BUS on Twitter. 
  • The BU Shuttle Bus operator has implemented the following precautionary steps for the health and well-being of passengers and drivers: All buses are being thoroughly cleaned/disinfected, daily; all buses are equipped with alcohol-based sanitizer dispensers or wipes available for passenger and driver use.

Will the disruption associated with COVID-19 affect hiring/staff at Boston University?

  • On March 5th, the University implemented a hiring freeze on other staff vacancies. The University decided to implement this pause because of the uncertainty created by COVID-19. The virus, with its attendant travel restrictions and economic impact, may affect next academic year’s admissions and revenue, and BU’s overall budget. While the University hopes to have a clearer understanding of the nature of the impact over the next few months, it felt the wise and conservative fiscal course of action, in the meantime, is to leave staff vacancies unfilled. As of now no employee will lose their job as a result of this decision. The University is simply putting a hold on filling staff positions that are vacant as of March 5. On 4/17/20 President Brown announced that the hiring freeze will be in place through June 30, 2021.
  • As of 3/19 this freeze also extends to temporary staff hires (which includes TAs who are not current registered BU students).
  • As of 4/28 only staff positions that have been exempt from the hiring freeze will be posted on BU’s career page. HR will communicate to applicants who have applied for frozen positions regarding the status of these roles.
  • We may move forward with the use of volunteers. Please ensure all necessary protocols are in place when having someone enter into a volunteer agreement. The University guidelines and procedure can be found here.
  • As of 3/30 this freeze also extends to research job family staff hires.
  • As of 4/8 this freeze also applies to new staff overbases.
  • This freeze also applies to job regrades/reclassifications.

What are the University’s plans regarding staff returning to campus?

  • Please refer to BU’s Back to On-Campus Work Guide for further information regarding Phase 1 plans. You can also see a recording of President Brown’s Town Hall on May 14, 2020 that addresses some of these questions.
  • You may also submit questions you have regarding Back to On-Campus Work-Phase 1 Re-Entry: Summer 2020 to the form on BU COVID-19 Information: Impact on Staff and Faculty. Responses will be provided on the same website for everyone to see.