Questrom Code of Conduct

Questrom is proud of the School’s culture, and to this end enforces a code of conduct to maintain and reinforce our culture of integrity, mutual respect, and cooperation. The School has a zero tolerance policy for breaches of ethics and cultural norms and such breaches have consequences for merit review and faculty support. The Questrom cultural code specifies the following expectations of all faculty:

  • Exhibit professional behavior toward colleagues, staff, students and other University employees
  • Treat all members of the Questrom community with dignity, courtesy and respect
  • Act with integrity
  • Maintain a presence on campus
  • Engage in the activities of the School
  • Be available for colleagues, students and administrative responsibilities
  • Be responsive to department and administrative communications
  • Adhere to cultural norms for teaching, exams, and grading (see Merit Review Manual, Part III: Evaluation of Teaching for details)

Questrom Strategy

Dean’s Office Resources & Support

Our Dean’s Office is staffed with a number of people each with their own specialties to help you. If you need help with any of the following topics, please contact the staff person directly:

New Faculty Relocation Information

Carol DeSimone

Teaching & Research Assistant Hiring

Amy Mendez

Building Access

Cam Phillip

Phone Set-Up

Cam Phillip

Grant Applications

Katie Chipman

Concur Training & Assistance; BU Visa Card Questions; Research Account Balance Questions

Montanna Freeman

Non-Academic Leaves of Absence (Medical Leave, Maternity Leave, Primary Caregiver Workload Reductions)

Kristen Gallagher

Sabbatical Leaves; Junior Scholar Leaves

Kristen Gallagher

Course Planning Questions

Ashley Waters

Kristen Gallagher

Notary Public Services

Liz Katz
(in the UDC)

Faculty meetings

Faculty meetings occur on Friday afternoons from 2:00 – 4:00, several times throughout the school year. For the current year’s dates, please visit

Departmental Leadership

Your departmental chair will call meetings, usually on a monthly schedule. Chairs for this academic year are:

Department Chair
Accounting Prof. Eddie Riedl
Finance Prof. Bill Samuelson
Information Systems Prof. Marshall Van Alstyne
Marketing Prof. Barbara Bickart
Markets, Public Policy & Law Prof. James Rebitzer
Math Finance Prof. Bill Samuelson
Operations & Technology Management Prof. Janelle Heineke
Organizational Behavior Prof. Kristin Smith-Crowe
Strategy & Innovation Prof. Iain Cockburn

Departmental Support

Administrative support is available to each department from Senior Program Coordinators, who report to two Administrative Services Leads. Coordinators provide daily clerical and project-based assistance to the department faculty, including faculty hiring and reappointment paperwork processing, departmental expenses preparation and tracking, and general faculty support. Coordinators also act as knowledge resources for both Questrom and University-wide information.

Department Senior Program Coordinator
Accounting Paula Baker / Robert Flynn
Finance Jane McGillicuddy
Management Information Systems  Paula Baker
Marketing Alex Nishibun
MPPL Alex Nishibun / Mary McDonough
Math Finance Jane McGillicuddy
Operations & Technology Management Mary McDonough
Organizational Behavior Nelciny Alves
Strategy & Innovation Robert Flynn

To reach the Academic Support department regarding any inquiry or support need, please email or call 617-353-1757.

Support after 6:00 p.m.

Adjunct faculty should be aware that traditional office support is not available in the evenings. As such, photocopying and meetings with program staff should be planned during regular office hours. Planned IT requests such as lecture capture or video conferencing must be made through with at least 24 hours’ notice, so that adequate IT staffing arrangements can be made.

Immediate support involving unplanned technological issues in classrooms should be requested through our Help Desk by calling 617-353-9858, or simply 3-9858 from a campus phone.

For emergency assistance of any kind, our campus police are on hand throughout the day/night and can be reached at 617-353-2121 (3-2121 from a campus phone).

Faculty lounge

A faculty and staff lounge is located on the fifth floor abutting the atrium. It includes comfortable seating, digital signage, and an array of periodicals.

Professional Development

-Information to be added soon-

Annual Merit Review

Each January, all full-time faculty members must submit an annual report via the Faculty Annual Report System. These reports are then used in the School’s annual merit review process.

Performance evaluations take place in two stages each spring, and evaluate each full-time faculty member’s performance during the previous calendar year. In the first stage of the process, department chairs review materials submitted as part of each faculty member’s annual report and prepare a preliminary evaluation of performance in the areas of teaching, research and service. Then, over one and one-half days of meetings, all eight department chairs, the Dean, and the Senior Associate Dean for Faculty & Research discuss the contributions of each full-time faculty member.  Additional input on service is sought from the School’s Graduate and Undergraduate Academic & Career Development Centers.

Reviews are conducted by cohort (tenure track untenured assistant with less than 3 years since PhD; tenure track untenured assistant with more than 3 years’ service; tenured associate; tenured full; non-tenure track professorial; and lecturer faculty). This enables important comparisons of faculty across similar roles and stages of professional development.  Performance evaluation letters are issued to full-time faculty in late spring.

In June, proposed merit salary increase recommendations for the upcoming Academic Year are submitted to the Provost. These recommendations are based on individual faculty performance during the previous Calendar Year.  Salary increase letters are mailed in September, after merit recommendations are approved by the Provost.

Promotion Process: Lecturer Track

“Lecturer faculty” are full-time faculty who hold the ranks of Lecturer, Senior Lecturer, or Master Lecturer at the Questrom School of Business. The Lecturer role comprises both teaching and service activities, and promotion and merit decisions are determined by performance in these two major areas of responsibility. As is true for professorial faculty on the research track, expectations for levels and types of service vary by rank. Expectations are highest for Master Lecturers, though service is fundamental to all Lecturer faculty.

There exists a structured process by which Lecturers may be considered for promotion as Senior Lecturers, and Senior Lecturers may be considered for promotion as Master Lecturers. The process includes identification of the steps to be followed in the promotion review for lecturer faculty, criteria to be used in assessing promotion, evidence that will be considered in the assessment, and typical deadlines in the promotion cycle. It is hoped that the process will benefit lecturer faculty by (1) providing clarity, transparency and integrity to the promotion process and (2) furthering the professionalization of the Lecturer track.

Expense reporting and reimbursement

Full guidelines for Boston University work-related expenses can be found at

The reimbursement process is handled entirely through BUworks. Visit Employee Self-Service > Travel and Expense Reimbursements > Manage Business Travel Arrangements and Reimbursements to get started.