Transforming the ED Patient Experience

Improvements that transformed the ED patient experience at Brigham & Women’s Hospital Emergency Department

(Josh Kosowsky, MD, Clinical Director, Heidi Crim, RN, Nursing Director, Kristin Kadera, RN, Sr. Consultant Performance Improvement, John Rossi, Sr. Consultant Performance Improvement)

MHLN-BWH-ED-2011.pdf