Applying the Toyota Model at UMass Memorial Health Care

by Tom Gormley

Read on about the lean journey at UMass Memorial Health Care, in Worcester, MA, which writes in the linked article below about its recent progress and experience with lean transformation, six years in. Its CEO, Eric Dickson, MD, is one of the Northeast’s most lean thinking chief executives, and a physician as well. He writes a regular blog about the lean journey at UMMHC, titled “Everyday Innovators”. This piece (link below), celebrating recent results, is guest-written by the systems’ Chief Administrative Officer, Douglas Brown, MD. It also appeared as an opinion piece in the Telegram & Gazette on Sunday, December 11, 2016.

If you’re interested in or pursuing lean transformation, I encourage you to read, but also to “go see” UMass Memorial. In the northeast, they’re one of the few health systems committed to learning, improving, and transforming continuously. They’ve made many visits to ThedaCare in Appleton, WI, and joined the Healthcare Value Network to learn from others. If you haven’t visited ThedaCare, find out from UMMHC what they learned. Here in New England, UMass Memorial is one of the very few systems earning a reputation as a worthwhile lean healthcare destination for others to visit and learn from.