Leadership

MHLN Leadership Team

Jonathan Baum

Jonathan Baum

Lead Consultant: Performance Improvement at Brigham & Women’s Hospital

Jonathan Baum is a Lead Consultant with the Performance Improvement Team of the Center for Clinical Excellence at Brigham & Women’s Hospital (BWH). He was in the department from 2007-2011 and rejoined in 2014 after serving as Director of Phlebotomy (Operations) at BWH. He supports the organizations’ quality goals by facilitating, teaching and coaching process improvement. Jonathan has supported quality initiatives in Clinical Lab, Phlebotomy, Inpatient MRI, Outpatient Radiology and Preoperative Testing.
Prior to Brigham & Women’s Hospital Jonathan held positions in process improvement and operations management at Johnson & Johnson, EMC Corporation and Harvard Pilgrim Healthcare. In 2009 he co-founded the Massachusetts Hospital Lean Network which continues to bring together healthcare quality improvement professionals for learning and networking.

Jeff Durney

Jeff Durney

Director of Quality Improvement and Safety, Department of Pediatrics at Boston Children’s Hospital

Jeff Durney, M.S. is a Quality Improvement Advisor on the Safe Surgery team at Ariadne Labs, a joint center for health systems innovation at Brigham and Women‘s Hospital and the Harvard School of Public Health. In this role, he serves as the primary liaison to facilities participating in the Agency for Healthcare Research and Quality’s Safety Program for Ambulatory Surgery. The goal of this program is to reduce patient harm in the ambulatory surgical center environment through the implementation of a customized version of the World Health Organization’s Surgical Safety Checklist and other proven interventions.

Prior to joining the healthcare industry, Mr. Durney spent ten years working as an airline pilot and flight instructor where he was involved with several aviation safety and quality initiatives. His healthcare experience includes both quality improvement project management at Partners HealthCare as well as performance improvement consulting in the Center for Clinical Excellence at Brigham and Women’s Hospital. He has served as a faculty member and improvement team coach in both the Partners Clinical Process Improvement Leadership program and the Brigham Lean Practitioner program.

Mr. Durney earned a Bachelor of Science in Psychology from Boston University and a Master of Science in Health Management and Policy from the University of Massachusetts, Lowell.

Bruce Hamilton

Bruce Hamilton

President, GBMP

Bruce Hamilton is President of the GBMP. Prior to joining GBMP, Mr. Hamilton led efforts at United Electric Controls to revise its manufacturing systems from traditional batch production to one-piece part and information flow. The firm was recognized as a 1990 recipient of the Shingo Prize. Mr. Hamilton has been featured in the SME video, Mistake-proofing and in AMA’s video Change Management series, Winning Through Change. He is author and actor in the 2004 video, Toast Kaizen (recipient of 2005 Academic Shingo Prize), used world-wide to introduce the basics of lean manufacturing, as well Moments of Truth, a how-to lean leadership video targeted to management and supervision. He has also co-authored a comprehensive multimedia training package, e2 Continuous Improvement System, which combines GBMP’s acclaimed DVD series with self-study workbooks, classroom learning and workplace practice. In 2013, his Lean in Healthcare DVD, Single Patient Flow, was also recognized by the Shingo Prize.
Bruce is member of the Business Board of Examiners for the Shingo Prize and was inducted in May 2000 into the prestigious Shingo Prize Academy. As a consultant he has helped some of America’s largest corporations and hospitals-- as well as some of its smallest -- on the road to world-class practices. In addition to his 18 years in production, Bruce has also held positions in marketing, computer systems, materials management and general management. He brings to his clients a broad-based understanding of both the technical and social sides of Lean.

Katherine Santos

Katherine Santos

Vice President, Strategy & Operational Excellence at Legacy Lifecare; Associate Program Director of the Master in Heathcare Quality & Safety at Harvard Medical School

Katherine Santos is the Vice President of Strategy and Operational Excellence at Legacy Lifecare (LL), a leading and innovative organization that provides high quality and compassionate post-acute and residential care in Massachusetts. She oversees the organizational strategies for advancing clinical and operational excellence at LL. A key focus is leading and facilitating efforts that enhance and expand a culture of service excellence and continuous improvement. Working with senior leadership, Katherine supports the formation, facilitation, tracking, communication and achievement of annual strategic goals.
Throughout her career, Katherine has established herself as a leading expert in healthcare quality and performance improvement. Prior to joining LL in 2019, she spent seventeen years working in this field at Brigham Health, most recently as the Director of Service Excellence and Performance Improvement at Brigham and Women’s Faulkner Hospital.
Katherine is also passionate about sharing her experiences and teaching healthcare leaders how to lead quality improvement in their own organizations. She is a highly trained and experienced instructor of Lean, Kaizen, Work-Out, and Change Acceleration Process by GE Healthcare Performance Solutions. Katherine also holds several teaching positions in the Post Graduate Medical Education Department at Harvard Medical School, frequently serving as faculty in both the master and certificate programs attended by healthcare leaders across the globe. She is currently the Associate Program Director for the Master of Healthcare Quality and Safety, the Lead Program Director for the Safety, Quality, Informatics, and Leadership Program, and the Capstone Director for the Leadership in Medicine: Southeast Asia Program.
Katherine earned her Bachelor of Arts in Chemistry from Harvard. She also hold a Masters of Business Administration, with a concentration on Business Analytics, from MIT Sloan School of Management.