Leadership

MHLN Leadership Team

Douglas Alden

Douglas Alden

ASQ Certified Six Sigma Black Belt

Doug is an ASQ Certified Six Sigma Blackbelt. Doug has worked at Lahey Health for over 10 years. His job consists of: Leading and facilitating multi-disciplinary teams that re-engineer Clinical and Administrative Processes and improve organizational learning.

Doug has over 20 years of experience working in performance improvement roles at such Hi Tech Manufacturing companies as Lucent Technologies, Digital Equipment Corporation, and Compaq Computer.

He has attained numerous certifications that include, Just In Time (Lean), Massachusetts Quality Award (Malcolm Baldrige) Examiner, Quality Engineer, Production and Inventory Management (Supply Chain) and Six Sigma Black Belt. Doug enjoys sharing his knowledge by having taught Quality Engineering, Math and Statistics, Lean, Project Management, Basic Problem Solving Tools, and Failure Mode & Effects Analysis at numerous different colleges, universities, professional societies and companies.

Doug has a Master in Industrial Engineering from Purdue University and a Bachelors of Science in Mechanical Engineering from the University of Massachusetts, Amherst.

Jonathan Baum

Jonathan Baum

Lead Consultant: Performance Improvement at Brigham & Women’s Hospital

Jonathan Baum is a Lead Consultant with the Performance Improvement Team of the Center for Clinical Excellence at Brigham & Women’s Hospital (BWH). He was in the department from 2007-2011 and rejoined in 2014 after serving as Director of Phlebotomy (Operations) at BWH. He supports the organizations’ quality goals by facilitating, teaching and coaching process improvement. Jonathan has supported quality initiatives in Clinical Lab, Phlebotomy, Inpatient MRI, Outpatient Radiology and Preoperative Testing.
Prior to Brigham & Women’s Hospital Jonathan held positions in process improvement and operations management at Johnson & Johnson, EMC Corporation and Harvard Pilgrim Healthcare. In 2009 he co-founded the Massachusetts Hospital Lean Network which continues to bring together healthcare quality improvement professionals for learning and networking.

Jeff Durney

Jeff Durney

Quality Improvement Advisor - Ariadne Labs

Jeff Durney, M.S. is a Quality Improvement Advisor on the Safe Surgery team at Ariadne Labs, a joint center for health systems innovation at Brigham and Women‘s Hospital and the Harvard School of Public Health. In this role, he serves as the primary liaison to facilities participating in the Agency for Healthcare Research and Quality’s Safety Program for Ambulatory Surgery. The goal of this program is to reduce patient harm in the ambulatory surgical center environment through the implementation of a customized version of the World Health Organization’s Surgical Safety Checklist and other proven interventions.

Prior to joining the healthcare industry, Mr. Durney spent ten years working as an airline pilot and flight instructor where he was involved with several aviation safety and quality initiatives. His healthcare experience includes both quality improvement project management at Partners HealthCare as well as performance improvement consulting in the Center for Clinical Excellence at Brigham and Women’s Hospital. He has served as a faculty member and improvement team coach in both the Partners Clinical Process Improvement Leadership program and the Brigham Lean Practitioner program.

Mr. Durney earned a Bachelor of Science in Psychology from Boston University and a Master of Science in Health Management and Policy from the University of Massachusetts, Lowell.

Tom Gormley

Tom Gormley

Manager, Process Improvement

Tom currently manages the development of lean thinking and performance improvement at Franciscan Children‘s in Brighton, MA. He has over 15 years experience in continuous improvement including the last seven years in healthcare with South Shore Hospital, VA New England Healthcare, and UMass Memorial Health Care.

At South Shore he led the lean leadership development and strategy deployment (hoshin planning), as well as value stream (COPD care) and other improvement activities between the hospital and community practices, for the clinical integration-focused Health Provider Service Organization (HPSO). Before South Shore, Tom was the Lean Program Manager for the VA New England Healthcare system, based in Boston and Bedford, MA, where he led the development of lean thinking, training, and improvement activities for the system’s eight medical centers and 50 community clinics. In that role, he planned several site visits to Thedacare in Wisconsin, for VA executives, and with the help of hired consultants developed "model cells" of lean deployment in two units. Prior to the VA he was a Performance Improvement Specialist in the UMass Memorial Healthcare system based in Worcester. Tom has facilitated improvement teams in clinical and non-clinical areas including emergency, inpatient and outpatient flow, access and scheduling, pharmacy, radiology, utilization review, lab operations, and transitions of care to community providers.

Tom also has experience as a senior manager and change agent in customer service and product development operations within small and large organizations in industries including medical devices, technology research and consulting, and computer software. Through these roles he developed a passion for excellence in the customer experience and is now driven to improve patient experiences and healthcare delivery systems using lean. Tom received an MBA from the MIT Sloan School of Management and a BA in economics from the University of Massachusetts, Amherst, and earned a certificate for Professional Project Management, and a Lean Black Belt at UMass Memorial. He also studied healthcare industry innovation and lean process improvement methods for an additional year at MIT in 2009.

Bruce Hamilton

Bruce Hamilton

President, GBMP

Bruce Hamilton is President of the GBMP. Prior to joining GBMP, Mr. Hamilton led efforts at United Electric Controls to revise its manufacturing systems from traditional batch production to one-piece part and information flow. The firm was recognized as a 1990 recipient of the Shingo Prize. Mr. Hamilton has been featured in the SME video, Mistake-proofing and in AMA’s video Change Management series, Winning Through Change. He is author and actor in the 2004 video, Toast Kaizen (recipient of 2005 Academic Shingo Prize), used world-wide to introduce the basics of lean manufacturing, as well Moments of Truth, a how-to lean leadership video targeted to management and supervision. He has also co-authored a comprehensive multimedia training package, e2 Continuous Improvement System, which combines GBMP’s acclaimed DVD series with self-study workbooks, classroom learning and workplace practice. In 2013, his Lean in Healthcare DVD, Single Patient Flow, was also recognized by the Shingo Prize.
Bruce is member of the Business Board of Examiners for the Shingo Prize and was inducted in May 2000 into the prestigious Shingo Prize Academy. As a consultant he has helped some of America’s largest corporations and hospitals-- as well as some of its smallest -- on the road to world-class practices. In addition to his 18 years in production, Bruce has also held positions in marketing, computer systems, materials management and general management. He brings to his clients a broad-based understanding of both the technical and social sides of Lean.

Katherine Santos

Katherine Santos

Director, Service Excellence & Performance Improvement - Brigham and Women’s Faulkner Hospital

Katherine Santos is the Director of Service Excellence and Performance Improvement at Brigham and Women’s Faulkner Hospital (BWFH). Katherine is charged with overseeing the organizational strategies for improving the patient/family experience and clinical and operational excellence at BWFH. This includes leading efforts that enhance a culture of service excellence and continuous improvement, managing areas like Performance Improvement, Patient and Family Relations, and Volunteers, and working with leadership to establish and achieve strategic goals. Katherine also develops and teaches courses on lean, process improvement, and change management for Brigham Health.

Prior to joining BWFH in 2012, Katherine worked for nine years at Brigham and Women’s Hospital. Katherine earned her Bachelor of Arts in Chemistry from Harvard and is currently working on her Executive MBA degree from MIT Sloan School of Management. She is trained in Lean, Kaizen, Work-Out, and Change Acceleration Process by GE Healthcare.