As a central member of the Questrom School of Business Graduate Admissions and Financial Aid Office (GAFAO) team and reporting to the Director, Online MBA Admissions, the Admissions Specialist has the major responsibility for daily implementation of the Questrom Online MBA recruitment and enrollment strategy and initiatives. This position is focused on delivering a high-touch, personalized approach to prospect stewardship throughout the entire application pipeline, including: evaluating applications for admission, identifying prime candidate prospects for the Online MBA, guiding candidates through the application process, and maintaining regular communication with admits to convert admits to enrolled students. The Admissions Specialist also develops and implements event strategies to support recruitment and conversion.

The Assistant Director, Specialty Masters Career Coach provides career development services to Questrom School of Business specialty masters students (and occasionally alumni) through individual career coaching sessions, workshops, website and social media content and other innovative programming, both on campus and virtually. A significant proportion of students in these programs are international. The Assistant Director, Specialty Masters Career Coach collaborates in the planning, development, and implementation of strategies to promote career development services and activities, coordinating with the schools other stakeholders (i.e. program Executive Directors, Department of Alumni Relations, faculty, student services, etc.). The Assistant Director will optimize seamless student support by tracking and communicating information through written notes and verbal conversations, documenting the details of student interactions/appointments as well as program employment and internship outcomes. This individual will engage in professional development to stay abreast of best practices and developments in career education and share relevant information with colleagues and students. This position must be available for occasional flexible hours: early mornings, late afternoons, evenings, and weekends.

Provide career development services to undergraduate students at Questrom School of Business students, through individual advising/coaching, workshops, and internship programs. Participate in the planning, development, and implementation of strategies to promote Undergraduate Academic and Career Development Center (UDC), Feld Center, and Center for Diversity, Equity, and Inclusion programs, services, and activities. Manage additional programs and attend events that support the overall success of the undergraduate program including Orientation, Open House, and Commencement.

Provide career development services to undergraduate students at Questrom School of Business students, through individual advising/coaching, workshops and internship programs. Participate in the planning, development and implementation of strategies to promote Undergraduate Academic and Career Development Center (UDC), Feld Center, and Center for Diversity, Equity, and Inclusion programs, services and activities.

The Assistant Project and Operations Manager reports to the Project and Operations Manager within the Questrom Marketing & Communications (MarCom) team. With broad based knowledge of marketing and communications and an awareness of the on-going work of the department this role is one of the initial points of contact for project requests from the Questrom community. This role works with the MarCom team and appropriate Questrom and University staff to facilitate projects from receipt to fulfillment and delivery.

The Assistant Project and Operations Manager has marketing & communication responsibilities including being part of the social media team, writing, and managing the digital asset management system and the MarCom shared drive.

This role manages day-to-day work on the departmental budget, including shopping carts, ISRs, SAP, budget reconciliation, and working with the Project and Operations Manager on annual budget planning and end-of-year budget settlement.

The Director, Content Strategy and Social Media, oversees the development and day-to-day management and implementation of Questrom’s marketing content including web, digital platforms, and print collateral and advances the digital brand presence for the Questrom School of Business. Leading a team of marketing professionals, including up to 3 full-time direct reports, the incumbent reports to the Chief Marketing Officer (CMO), Marketing & Communication. The Director is responsible for creative vision and ideation as well as thorough follow-through on all projects from concept to completion. Collaborating with the CMO, the Director understands and ensures that short and long-term strategic goals are evidenced in the work of the creative team, with appropriate review, assessment and reporting. The Director is also responsible for all elements of the official digital marketing channels for the Questrom School of Business, including the forward-facing web site. This position manages the back end of bu.edu/Questrom, creating and managing pages on WordPress, revising the architecture as needed, generating forms, and optimizing pages for search engine optimization as applicable. Other responsibilities for bu.edu/Questrom are all aspects of the creation and management of timely, accurate, engaging, and informative brand-based content for the website. The Director directs the Questrom social media channels on a day-to-day basis, including weekends and holidays, posting verbal and visual content, answering questions and comments, managing engagement, and utilizing the full application programming interface (API) and feature set for each social media channel. This position also includes responsibility for various components of Questrom’s advertising program including the creation and maintenance of various digital ad formats (including social media ads), digital landing pages, forms, customer relationship management (CRM) testing, on-site analytics, and end-to-end digital campaign support.

The Graphic Designer is responsible for the concept, creation, and completion of strategic, brand-based print and electronic design projects that advance the mission, vision, and values of Boston University Questrom School of Business (Questrom) as well as the specific goals of the individual projects. The Graphic Designer has on-going responsibilities for projects and production, and the work that supports this. The graphic designer collaborates with the entire MarCom team in support of the goals and objectives of the department.

We seek a candidate who is passionate about joining our growing Online MBA team. The Production Assistant (PA) plays an important role in the preparation for and delivery of live broadcast class sessions for the Questrom School of Business Online MBA program. The PA maintains studio equipment for peak performance, runs equipment during the broadcast, and trains and supervises the student production team. This role operates in a professional office environment, as well as in broadcast studios and production booths. This is a part-time (50%) role.

Responsibilities:

• End to end technical production management
• Leading the setup, wiring and operation of high resolution audio visual equipment, computers for video playback, screen switchers, video switchers, GFX computers and based video recording devices if required
• Leading and executing various events and production schedules at any one time
• Providing on-site technical supervision, coordinating bump in and bump out, show operations and labor management
• Working closely with the Production Manager to bring events to life
• Keeping abreast with industry trends

The Senior Program Coordinator position at the Boston University Questrom School of Business is the face of the Feld Center for Industry Alliances (Feld Center) front office, responsible for greeting and engaging with students, employers, alumni, and internal partners who come through Questrom’s Feld Center. This person will assist with marketing & communications creation and support activities such as Feld site content, newsletters, social media, and flyers while also acting as the supervisor for the student staff of the Feld Center and coordinate staffing schedules. Furthermore, the incumbent will process all paperwork and documentation related to the financials of the Feld Center and will work with Feld Center leadership to monitor and control the budget of the Feld Center. The candidate will also serve as the primary administrative support to the staff of the Feld Center.

Provide logistical support to all graduate student organization and the MBA Center in the Questrom School of Business. Administer club financials and work with organizations to support their needs. Serve as office manager for the MBA Center and maintain budgets and records. Work with MBA Center team to provide assistance for major events and in the development of new initiatives, and general office support on an as-needed basis. This position is a 35-hour per week role.

This position provides valuable operational and project-based support for the Questrom Registrars Office (QRO), as well as collaborations with the Decision Support Team. Reporting to the Associate Director of System Administration & Operations, the position maintains office operational procedures, coordinates purchasing, assists the Assistant Registrar with managing the work of work study students, supports office meetings or special events, and assists with ad hoc projects as needed. The Senior Program Coordinator also coordinates registration and course scheduling projects as well as supporting the entry and cleaning of data and related reports. The position also serves as a point of contact to help analyze and resolve problems and direct questions to appropriate team staff. Under the supervision of the Associate Director, works with colleagues in the QRO and around Questrom in assisting in the delivery of academic services provided by the by contributing to a variety of operational procedures, maintaining student records, and ensuring the accuracy of curricular information. Coordinates special registration projects and populations, analyzes and resolves problems as they arise, liaises with the Office of the University Registrar, and provides data reports for a variety of ad hoc requests.

Reporting directly to the Assistant Dean, manage all customer service and reception area operations for the Undergraduate Academic & Career Development Center (UDC) as well as conduct and coordinate the selection, processing, supervision, and assignment of work-study staff in a high-traffic and complex environment. This position requires knowledge of all UDC programs and services and will provide general on the spot advising on both academic and career matters, including understanding and answering broader University questions and resources, explaining University and Questrom policies and procedures, and making referrals where appropriate. This position also manages the department email address, ensuring quality customer service by responding to all email questions in an accurate and timely manner. In addition, this position responds to questions and concerns from non-student stakeholders, including faculty, parents, and School/University administration.

The Senior Program Coordinator, reporting to the Director of Graduate Financial Aid, will be responsible for reviewing financial aid applications for graduate student populations and award federal and institutional funds. This role will provide counseling to prospective and current students about the financial aid process and financing options through federal and private sources. Incumbent will respond to phone calls and emails with a strong customer service focus and will be required to maintain a high level of discretion while handing confidential and sensitive information. This role will also support the general operations and data systems of the Graduate Admissions and Financial Aid Office. This is a full-time, 35-hour per week role.

Questrom School of Business is seeking qualified applicants to join our growing team of student success professionals for the Online MBA program. The Student Success Specialist will be responsible for monitoring students’ academic progress, providing guidance in determining students’ interests and objectives, and helping students to locate and navigate the resources they need to successfully complete their degree programs. In addition, Student Success Specialists execute events and programs to foster community throughout the program.

Responsibilities:

• Provide comprehensive academic advisement to a portfolio of Online MBA students
• Help assigned students to plan and map out their path to degree completion
• Participate in outreach efforts to re-enroll students each semester
• Monitor student progress in order to intervene, guide, and recommend solutions to academic difficulties
• Maintain current knowledge of prerequisites, graduation requirements, university procedures, policies, and other student services
• Collect retention-related student data for periodic reports
• Plan and execute in-person and virtual events to build community throughout the program