Introduction to Questrom Information Technology Services:

In line with the Questrom School of Business’s mission statement to “create value for the world,” the goal of Information Technology Services (ITS) is to leverage the use of information technology resources upon the production and delivery of business education. The department provides computer and communications support, as well as software development, for the School community. Examples include a school-wide course management application, on-line and workshop training, collaboration tools, data resources and information repositories. You will meet members of the Questrom IT staff on your first day of classes, but in the meantime, you can reach us at if you should have questions.

Before You Arrive:

There are a few simple but critical things that every student must accomplish before the start of the semester. Below is a check-list of what must be done starting with creating your BU email which is required before you can gain access to Questrom School of Business specific resources.

• Create a BU email account
• Create your Active Directory account – see below
Ensure your laptop meets the requirements of the curriculum

What is Active Directory?

Active Directory (AD) is a Microsoft networking technology used by Boston University and Questrom. It allows students, faculty, and staff to access lab computers, printers, class resources, such as, QuestromTools and QuestomPortal, websites, etc.

All Questrom users need an AD account. The process to activate your AD account can be found here:

Please click here to review the AD Account Activation video and if you are having any difficulty, please contact the helpdesk at

What is QuestromTools?

QuestromTools, located either thru Questromworld or alternatively at, is a Course Management System designed to assist instructors, students and researchers in the creation and use of websites for teaching and collaborative purposes. A QuestromTools course site is created by default for all Questrom courses shortly before the beginning of each semester and registered students are automatically added to their appropriate course sites. You may be able to log in sooner, but until a professor chooses to publish their site (usually late August for the fall term and early January for the Spring term), even if you are properly registered for the course, you will not see the site.

Learn more about QuestromTools at