Reporting to the Director, Academic Development, the Assistant Director is primarily responsible for advising a caseload of approximately 300 students from Questrom’s Full-Time and Part-Time MBA Programs. This includes counseling students on their requirements for graduation; communicating with students when there are new academic options as well as scheduling or curricular changes; assisting students who fall out of compliance with the university; communicating academic performance and integrity issues; and assessing requests for credit for external coursework. This position shares responsibility in supporting the development of Questrom’s Global Immersion travel courses. As part of a greater MBA Center team supporting MBA students full experience, the Assistant Director, Academic Development also partners with other student experience and engagement initiatives in a support capacity, as needed, and oversees the development of seasonal curricular experiences, such as the MBA LAUNCH (orientation). Finally, this position works with the Questrom Registrars Office for other registration, audit, and registrar duties, as needed.
As part of the Feld Center for Industry Alliances and reporting directly to the Director of Employer Engagement for the Feld Center, the main goals of the Assistant Director of Employer Engagement are (1) to enhance and expand virtual, on and off-campus employer/alumni engagement by maintaining strong relationships and executing high-quality employer events, (2) to act as a first point of contact for general recruiting inquiries and inbound recruiting activities and (3) to supervise a Senior Program Coordinator who is responsible for effective general office operations and budget management. The incumbent shall liaise with employers, staff, alumni, faculty, and students in order to support department initiatives and operations, as well as enhance employer-partner relationships. The role is the main point of contact for employers regarding (but not limited to) job postings and all Questrom recruiting activity.
The Assistant Director, MBA Career Coach provides career development services to BU Questrom School of Business full-time MBA students (and occasionally part-time students and alumni) through individual career coaching sessions, workshops, website and social media content and other innovative programming, both on campus and virtually. The Assistant Director collaborates in the planning, development, and implementation of strategies to promote career development services and activities, coordinating with the schools other career-related programming and initiatives (i.e. Feld Center for Industry Alliances, Department of Alumni Relations, Learning Communities, Centers of Excellence like Health Sector Management, Social Impact and Masters of Science in Digital Technology, etc).
Associate Dean for Administration & Finance
Finance and Administration
A pivotal member of the Questrom Senior Leadership Team, the Associate Dean of Finance & Administration drives planning, analysis, reporting, policy development, and continuous improvement for finance, budgets and accounting, human resources, facilities and operations, and information technology. Leads and informs resource allocation decisions and the identification, analysis, and prioritization of initiatives. Engages contingency planning to understand effects on the Questrom budget, resources, structures, and facilities. Develops dashboards and reports to support informed decision-making. Assures alignment of financial, human, technological, and physical resources with Questrom’s strategy, goals, and objectives. Leads continuous improvement efforts to assure the effective and efficient deployment of resources, optimal processes and structures, and to instill a culture of operational excellence. Acts in a management capacity to directly supervise Directors of Budgets, Facilities & Operations, IS&T, and Human Resources including performance feedback and evaluation, task assignment and prioritization, professional development, and various staff oversight duties. Serves as the schools liaison to and maintains strong and productive relationships with central administrative departments including the Provost, Budgets, General Accounting, HR, and IS&T areas.
Supports Questrom School of Business faculty, staff and students in the use of technology for both academic and administrative purposes. Develops and delivers instructional programs in computing in the form of one-to-one consulting, workshops, demos, orientations and/or online methods. Assists software development teams by translating user requirements into functional specifications and tests software to insure functionality. Researches, pilots and supports collaboration, digital, and classroom technology initiatives. Reports to the Associate Director, Educational Services and Administration.
As a member of the Faculty Actions & Support team, reporting to the Director of Faculty Actions & Support, the primary responsibility of this role is to manage both daily and high-level administrative functions for multiple academic departments within the Questrom School of Business. Responsibilities include management of department-specific projects and communications, department-level coordination of faculty appointment and reappointment paperwork and course planning activities, coordination of faculty recruitment activities, faculty training and on-boarding, initial submission of faculty concur reports, providing support for the faculty annual report process and My CV system, and other responsibilities as necessary. The Administrator will work with members of the Questrom Finance and Administration team as needed to ensure adherence to School and University workflows, policies, procedures, and deadlines. This role will be the primary administrative contact for faculty in the departments they support.
Director of Academic Advising & Student Services
Undergraduate Academic & Career Development Center
The Director of Academic Advising & Student Services manages all aspects of the Questrom School of Business Undergraduate Academic and Career Development Center (UDC) related to academic advising. They serve as an authoritative source of information for, and as a liaison between, Questrom staff, faculty, students, other BU offices, and the public with regard to the Undergraduate Program Office academic policies and procedures, student advising concerns and initiatives, and retention efforts. They directly or indirectly supervise a professional staff of one Associate Director, six Assistant Directors, and one graduate assistant.
Boston University Questrom School of Business is seeking motivated and driven candidates for the Events Specialist role. Candidates will be well versed in the events industry and eager to build a career in the field of event planning. Questrom’s Events and Conferences unit produces a variety of events including conferences, networking events, social events, graduation ceremonies, and more. This is a fast-paced and dynamic work environment. Questrom Events and Conferences is committed to exceptional event delivery and bringing our clients events to life. Overview: Reporting to the Director of Events, Conferences, and Brand Initiatives, the Events Specialist is responsible for the planning and delivery of Questrom events and programs involving both internal and external stakeholders. The Events Specialists responsibilities begin at the initial inquiry of an event, through the planning, up until the event itself and any wrap up and post evaluation. The role will work in conjunction with the rest of the Questrom Events and Conferences team as well as entities such as Finance and Administration, Marketing and Communication, Learning and Event Technology Services, Facilities, and Catering. The majority of clients will include Questrom student groups, internal program offices, Questrom faculty, and Questrom affiliated Institutes but will support events from other stakeholders as well including executive education programs. The Events Specialist will also serve as a member of the Questrom Convocation Committee, assisting with the planning and execution of the schools graduation ceremonies and receptions. Events will take place in the Questrom building, on the Boston University campus, and off-campus.
Executive Director, OMBA Experience
The Executive Director for the Online MBA (OMBA) Experience is a highly experienced administrator with a demonstrated track record of working across teams and functional areas to deliver academic programming in a fast-paced and rigorous learning environment. As such, the Executive Director is a critical member of the leadership team that includes the Sr. Associate Dean Online Learning, Sr. Educational Technologist and the Director of Instruction Production Services (IPS). The Executive Director provides strategic leadership for the overall learner lifecycle for the OMBA program and possesses knowledge of the adult learners needs/expectations as well as a clear understanding of processes needed to attract, retain, support and ultimately graduate engaged learners alumni. To support this overall lifecycle, the Executive Director must orchestrate the specific functional roles that are involved: the faculty director, the director of marketing/admissions, the director of student success, the director of the learning facilitators and the director program innovation and improvement. Given the scale of the OMBA program, the Executive Directors key role will be integrating these functional leaders in an agile and holistic fashion to deliver a superior OMBA experience for all involved.
- Help operationalize the marketing/admissions strategy for the program.
- Further develop the operations and the delivery infrastructure that support a positive student experience.
- Lead and supervise the Online MBA student success team.
- Collaborate across school and university departments to build key partnerships important to delivery of the program (e.g., Grad degree programs@scale online unit, registrar, library, Questrom IT and central IT/EdTech, etc.).
- Organize training resources for instructors and staff to bolster the student experience and build a sense of community.
- Onboard staff, faculty, and other program stakeholders to policies, procedures, and program elements.
- Help ensure students are supported in building personal and teaming skills to work in a dynamic global academic environment.
Overall, the Executive Director is responsible for the implementation of a strategy and operational excellence to enhance the student experience of the Questrom Online MBA.
Reporting directly to the Assistant Director, Student Engagement, manage all customer service and reception area operations for the Undergraduate Academic & Career Development Center (UDC) as well as conduct and coordinate the selection, processing, supervision, and assignment of work-study staff in a high-traffic and complex environment. This position requires knowledge of all UDC programs and services and will provide general on the spot advising on both academic and career matters, including understanding and answering broader University questions and resources, explaining University and Questrom policies and procedures, and making referrals where appropriate. This position also manages the department email address, ensuring quality customer service by responding to all email questions in an accurate and timely manner. In addition, this position responds to questions and concerns from non-student stakeholders, including faculty, parents, and School/University administration.