{"id":3583,"date":"2016-04-12T15:07:48","date_gmt":"2016-04-12T15:07:48","guid":{"rendered":"https:\/\/questromworld.bu.edu\/tech\/?p=3583"},"modified":"2022-10-13T18:52:45","modified_gmt":"2022-10-13T18:52:45","slug":"salesforce","status":"publish","type":"post","link":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/","title":{"rendered":"Salesforce"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-282a3f3b44e807365abf046378ed6aa3\">\n.avia-section.av-av_section-282a3f3b44e807365abf046378ed6aa3 .av-parallax .av-parallax-inner{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/questromworld.bu.edu\/tech\/wp-content\/uploads\/sites\/12\/2015\/11\/conference-1030x837.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-av_section-282a3f3b44e807365abf046378ed6aa3 main_color avia-section-large avia-no-border-styling  avia-builder-el-0  el_before_av_textblock  avia-builder-el-first  avia-full-stretch av-parallax-section avia-bg-style-parallax av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_px='450'><div class='av-parallax' data-avia-parallax-ratio='0.3' ><div class='av-parallax-inner main_color avia-full-stretch'><\/div><\/div><div class='container av-section-cont-open' style='height:450px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3583'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-3af03df28e92f65fd018de2bf3c4638c\">\n#top .av-special-heading.av-av_heading-3af03df28e92f65fd018de2bf3c4638c{\npadding-bottom:10px;\ncolor:#050505;\nfont-size:50px;\n}\nbody .av-special-heading.av-av_heading-3af03df28e92f65fd018de2bf3c4638c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-3af03df28e92f65fd018de2bf3c4638c .av-special-heading-tag{\nfont-size:50px;\n}\n.av-special-heading.av-av_heading-3af03df28e92f65fd018de2bf3c4638c .special-heading-inner-border{\nborder-color:#050505;\n}\n.av-special-heading.av-av_heading-3af03df28e92f65fd018de2bf3c4638c .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-3af03df28e92f65fd018de2bf3c4638c .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-3af03df28e92f65fd018de2bf3c4638c .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-3af03df28e92f65fd018de2bf3c4638c av-special-heading-h1 custom-color-heading blockquote modern-quote  avia-builder-el-1  avia-builder-el-no-sibling  av-inherit-size'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Introduction to Salesforce<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3583'><div class='entry-content-wrapper clearfix'>\n<section  class='av_textblock_section av-av_textblock-396ddf1f42196ca838231e61a4602801 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p>New to Salesforce? Check out our <a href=\"https:\/\/questromworld.bu.edu\/tech\/wp-content\/uploads\/sites\/12\/2017\/08\/SalesForce-outline-FCC-8.21.17.pdf\">cheat sheet<\/a> to help you get started with some of the basics!<\/p>\n<p>Additionally, Salesforce has a ton of documentation and help resources available online:<\/p>\n<ul>\n<li><a href=\"https:\/\/help.salesforce.com\/apex\/HTViewHelpDoc?id=glossary.htm&amp;language=en_US\">Glossary<\/a><\/li>\n<li><a href=\"https:\/\/resources.docs.salesforce.com\/200\/latest\/en-us\/sfdc\/pdf\/sf.pdf\">Full User Guide<\/a> (extremely comprehensive guide for using Salesforce)<\/li>\n<li><a href=\"https:\/\/help.salesforce.com\/apex\/HTViewHelpDoc?id=getstart_help.htm&amp;language=en_US\">Downloadable User Guides by topic<\/a> (smaller, more manageable portions of the full user guide)<\/li>\n<li><a href=\"https:\/\/help.salesforce.com\/apex\/HTViewHelpDoc?id=quicktour_tips.htm&amp;language=en_US#quicktour_tips\">Tip Sheets and Implementation Guides<\/a><\/li>\n<li><a href=\"https:\/\/www.youtube.com\/user\/salesforce\/featured\">Salesforce on Youtube<\/a><\/li>\n<\/ul>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":3271,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[6],"tags":[],"class_list":["post-3583","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-staff-workshops"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Salesforce - Information Technology Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce - Information Technology Services\" \/>\n<meta property=\"og:url\" content=\"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/\" \/>\n<meta property=\"og:site_name\" content=\"Information Technology Services\" \/>\n<meta property=\"article:published_time\" content=\"2016-04-12T15:07:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-13T18:52:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/questromworld.bu.edu\/tech\/wp-content\/uploads\/sites\/12\/2015\/11\/conference.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/#\\\/schema\\\/person\\\/2a8edb4460a84d2e857626f945630b35\"},\"headline\":\"Salesforce\",\"datePublished\":\"2016-04-12T15:07:48+00:00\",\"dateModified\":\"2022-10-13T18:52:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/\"},\"wordCount\":156,\"image\":{\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2015\\\/11\\\/conference.jpg\",\"articleSection\":[\"Staff Workshops\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/\",\"url\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/\",\"name\":\"Salesforce - Information Technology Services\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2015\\\/11\\\/conference.jpg\",\"datePublished\":\"2016-04-12T15:07:48+00:00\",\"dateModified\":\"2022-10-13T18:52:45+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/#\\\/schema\\\/person\\\/2a8edb4460a84d2e857626f945630b35\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/#primaryimage\",\"url\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2015\\\/11\\\/conference.jpg\",\"contentUrl\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/wp-content\\\/uploads\\\/sites\\\/12\\\/2015\\\/11\\\/conference.jpg\",\"width\":1600,\"height\":1300},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/2016\\\/04\\\/12\\\/salesforce\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/welcome\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Salesforce\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/#website\",\"url\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/\",\"name\":\"Information Technology Services\",\"description\":\"Questrom Tech Department\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/#\\\/schema\\\/person\\\/2a8edb4460a84d2e857626f945630b35\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f578407cf40cf25629739844c0d4a20287ce4a326b0d9a3641cf06d763da2f7b?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f578407cf40cf25629739844c0d4a20287ce4a326b0d9a3641cf06d763da2f7b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/f578407cf40cf25629739844c0d4a20287ce4a326b0d9a3641cf06d763da2f7b?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\\\/\\\/questromworld.bu.edu\"],\"url\":\"https:\\\/\\\/questromworld.bu.edu\\\/tech\\\/author\\\/admin\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Salesforce - Information Technology Services","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/","og_locale":"en_US","og_type":"article","og_title":"Salesforce - Information Technology Services","og_url":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/","og_site_name":"Information Technology Services","article_published_time":"2016-04-12T15:07:48+00:00","article_modified_time":"2022-10-13T18:52:45+00:00","og_image":[{"width":1600,"height":1300,"url":"https:\/\/questromworld.bu.edu\/tech\/wp-content\/uploads\/sites\/12\/2015\/11\/conference.jpg","type":"image\/jpeg"}],"author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/#article","isPartOf":{"@id":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/"},"author":{"name":"admin","@id":"https:\/\/questromworld.bu.edu\/tech\/#\/schema\/person\/2a8edb4460a84d2e857626f945630b35"},"headline":"Salesforce","datePublished":"2016-04-12T15:07:48+00:00","dateModified":"2022-10-13T18:52:45+00:00","mainEntityOfPage":{"@id":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/"},"wordCount":156,"image":{"@id":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/#primaryimage"},"thumbnailUrl":"https:\/\/questromworld.bu.edu\/tech\/wp-content\/uploads\/sites\/12\/2015\/11\/conference.jpg","articleSection":["Staff Workshops"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/","url":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/","name":"Salesforce - Information Technology Services","isPartOf":{"@id":"https:\/\/questromworld.bu.edu\/tech\/#website"},"primaryImageOfPage":{"@id":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/#primaryimage"},"image":{"@id":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/#primaryimage"},"thumbnailUrl":"https:\/\/questromworld.bu.edu\/tech\/wp-content\/uploads\/sites\/12\/2015\/11\/conference.jpg","datePublished":"2016-04-12T15:07:48+00:00","dateModified":"2022-10-13T18:52:45+00:00","author":{"@id":"https:\/\/questromworld.bu.edu\/tech\/#\/schema\/person\/2a8edb4460a84d2e857626f945630b35"},"breadcrumb":{"@id":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/#primaryimage","url":"https:\/\/questromworld.bu.edu\/tech\/wp-content\/uploads\/sites\/12\/2015\/11\/conference.jpg","contentUrl":"https:\/\/questromworld.bu.edu\/tech\/wp-content\/uploads\/sites\/12\/2015\/11\/conference.jpg","width":1600,"height":1300},{"@type":"BreadcrumbList","@id":"https:\/\/questromworld.bu.edu\/tech\/2016\/04\/12\/salesforce\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/questromworld.bu.edu\/tech\/welcome\/"},{"@type":"ListItem","position":2,"name":"Salesforce"}]},{"@type":"WebSite","@id":"https:\/\/questromworld.bu.edu\/tech\/#website","url":"https:\/\/questromworld.bu.edu\/tech\/","name":"Information Technology Services","description":"Questrom Tech Department","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/questromworld.bu.edu\/tech\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/questromworld.bu.edu\/tech\/#\/schema\/person\/2a8edb4460a84d2e857626f945630b35","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/f578407cf40cf25629739844c0d4a20287ce4a326b0d9a3641cf06d763da2f7b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f578407cf40cf25629739844c0d4a20287ce4a326b0d9a3641cf06d763da2f7b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/f578407cf40cf25629739844c0d4a20287ce4a326b0d9a3641cf06d763da2f7b?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/questromworld.bu.edu"],"url":"https:\/\/questromworld.bu.edu\/tech\/author\/admin\/"}]}},"_links":{"self":[{"href":"https:\/\/questromworld.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/3583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/questromworld.bu.edu\/tech\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/questromworld.bu.edu\/tech\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/questromworld.bu.edu\/tech\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/questromworld.bu.edu\/tech\/wp-json\/wp\/v2\/comments?post=3583"}],"version-history":[{"count":1,"href":"https:\/\/questromworld.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/3583\/revisions"}],"predecessor-version":[{"id":6021,"href":"https:\/\/questromworld.bu.edu\/tech\/wp-json\/wp\/v2\/posts\/3583\/revisions\/6021"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/questromworld.bu.edu\/tech\/wp-json\/wp\/v2\/media\/3271"}],"wp:attachment":[{"href":"https:\/\/questromworld.bu.edu\/tech\/wp-json\/wp\/v2\/media?parent=3583"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/questromworld.bu.edu\/tech\/wp-json\/wp\/v2\/categories?post=3583"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/questromworld.bu.edu\/tech\/wp-json\/wp\/v2\/tags?post=3583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}