{"id":3130,"date":"2026-08-20T14:04:21","date_gmt":"2026-08-20T14:04:21","guid":{"rendered":"https:\/\/questromworld.bu.edu\/test-om\/?page_id=3130"},"modified":"2026-08-24T18:35:09","modified_gmt":"2026-08-24T18:35:09","slug":"remote-desktop","status":"publish","type":"page","link":"https:\/\/questromworld.bu.edu\/test-om\/getting-started\/remote-desktop\/","title":{"rendered":"Remote Desktop"},"content":{"rendered":"\t\t
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APPLICATIONS AND SERVICES<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Remote Desktop<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Access your Questrom Windows office computer remotely when you need the applications, files, or resources available on that machine.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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BEFORE YOU CONNECT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Make Sure Your Office Computer Is Ready<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Remote Desktop connects you directly to your\u00a0Questrom Windows office computer. Before working\u00a0remotely, make sure the computer can be identified,\u00a0reached through the BU network, and is configured\u00a0for remote access.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Know Your Office Computer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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You will need the computer name or IP address<\/a> of your Questrom office PC. If you’re setting up Remote Desktop
for the first time and don’t know this information, contact the Questrom Helpdesk.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Connect Through VPN<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When you’re off campus, connect to the BU VPN before starting Remote Desktop. This gives your device secure access to BU’s internal network.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Leave Your Computer Available<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Your office computer must remain powered on and connected to the BU network for Remote Desktop to reach it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Windows<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connect from Windows<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connect to BU VPN first, then use Windows Remote\u00a0Desktop Connection to reach your Questrom office PC.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Connect to VPN<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Open Cisco Secure Client and connect to BU VPN<\/a>.\u00a0Complete BU Login and Duo authentication before continuing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Open Remote Desktop Connection<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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From the Windows Start menu, search for Remote Desktop Connection<\/strong> and open the application.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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03<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Enter Your Office Computer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Enter the computer name or IP address for your Questrom office computer in the Computer<\/strong> field, then select Connect<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Sign In<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When Windows Security appears, enter your username as ad\\username<\/code>, enter your BU password, and continue.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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MACOS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Connect from a Mac<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A Mac can connect to your Questrom Windows office\u00a0computer using Microsoft’s Remote Desktop client\u00a0together with the BU VPN.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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01<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Install Microsoft Remote Desktop<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Download and install Microsoft\u2019s Remote Desktop client for macOS if it is not already installed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Connect to VPN<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Open Cisco Secure Client and connect to BU VPN<\/a>. Complete BU Login and Duo authentication before continuing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Add Your Office Computer<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In the Remote Desktop Connection Center, create a new desktop connection and enter the PC name provided for your Questrom office computer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Start the Session<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Open the saved desktop connection and authenticate using your BU credentials. When prompted for the Windows account, use the AD\\username<\/code> format.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVIEW BU MAC REMOTE ACCESS INSTRUCTIONS \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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SECURITY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Use Remote Desktop Securely<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Remote Desktop provides direct access to an office\u00a0computer, so it should be used only through approved\u00a0BU access methods and with the appropriate security\u00a0configuration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Always Use VPN<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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When working away from campus, connect to the BU VPN before opening Remote Desktop. This avoids exposing Remote Desktop directly to the Internet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Don't Expose RDP Directly<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Remote Desktop should not be opened directly to the public Internet. If Remote Desktop has not already been configured for your office computer, contact Questrom ITS before enabling or changing the service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Use BU-Supported Access<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Avoid unapproved third-party remote-access tools. Use the BU VPN and supported Remote Desktop workflow
for access to your Questrom office computer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVIEW BU REMOTE DESKTOP SECURITY GUIDANCE \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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CHOOSE THE RIGHT ACCESS METHOD<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Do You Actually Need Remote Desktop?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Remote Desktop is useful when you need the office\u00a0computer itself. If you’re trying to reach files,\u00a0shared resources, or cloud applications, another\u00a0access method may be simpler.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Need Files from a Shared Drive?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Files stored on BU servers managed through Active\u00a0Directory can often be accessed remotely without\u00a0connecting to your entire office computer. When you’re\u00a0off campus, this generally requires the BU VPN.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tVIEW NETWORK DRIVE ACCESS \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Need a Departmental Resource?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Shared drives, remote printing, server-based databases,\u00a0and other departmental resources may be available directly\u00a0after connecting to the BU VPN. Remote Desktop may not\u00a0be necessary.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tLEARN ABOUT BU VPN \u2192<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Using a BU-Issued Laptop?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If your role allows you to take your BU-issued laptop\u00a0home, using the laptop directly is generally preferable\u00a0to leaving it on campus solely so you can Remote Desktop\u00a0into it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Setting up Remote Desktop for the first time?<\/strong> Remote Desktop availability and configuration can vary by department, role, and computer. Contact Questrom ITS before enabling Remote Desktop or changing security settings on your office computer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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COMMON QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Quick Answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Do I need VPN before using Remote Desktop?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes when connecting from off campus. BU recommends connecting through the campus VPN before starting a Remote Desktop session.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What username should I use?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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For the Questrom Windows Remote Desktop workflow, use ad\\username<\/code> with your current BU password.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Can I connect from a Mac?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Yes. Use Microsoft Remote Desktop on macOS, connect to the BU VPN, then create a desktop connection to your Questrom office Windows computer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Do I need Remote Desktop just to access files?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Not necessarily. Shared Active Directory network drives and other departmental resources can often be accessed directly after connecting to the BU VPN.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Need Help Connecting to Your Office Computer?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If Remote Desktop has not been configured, you don't know your office computer name or IP address, or you can connect to the VPN but still cannot reach your office computer, contact the Questrom Helpdesk.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Get IT Support<\/h5>\t\t\t<\/div>\n\t\t\t\t\t\t
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\n\t\t\t\t\tSubmit a support request
questromhelp@bu.edu\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Get Support \u2192<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Visit The Helpdesk<\/h5>\t\t\t<\/div>\n\t\t\t\t\t\t
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\n\t\t\t\t\tHariri, Room 342
\n617-353-9858
\nMon \u2013 Thurs: 8am \u2013 6pm
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View Location \u2192<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

APPLICATIONS AND SERVICES Remote Desktop Access your Questrom Windows office computer remotely when you need the applications, files, or resources available on that machine. BEFORE YOU CONNECT Make Sure Your Office Computer Is Ready Remote Desktop connects you directly to your\u00a0Questrom Windows office computer. 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