essential technology

Getting Started

Set up your device, connect to Questrom technology, and access the essential services you need.

BROWSE GETTING STARTED RESOURCES

Set Up Your Technology

Find the essential information you need to prepare your device, connect to Questrom systems, and get access.

Devices

Laptop Information
Macs at Questrom
Equipment Rentals

Connect and Access

BU Wi-Fi
Network Drives
Remote Desktop

Accounts & Guests

Request a Guest Account
BU Login and Passwords
Duo Security
Account Activation

common questions

Quick Answers

How do I connect to BU Wi-Fi?

Connect to the eduroam wireless network using your BU Login credentials. Compatible with Windows, macOS, iPhone, Android, and other devices.

View setup guide →

Where can I find computer labs?

Questrom provides computer labs equipped with specialized software, printing, and classroom technology for students.

Explore labs →

I forgot my BU password.

Reset your BU Login password or enroll in Duo to regain access to university services.

Reset password →

Where can I print on campus?

Print from your laptop or campus computers using Questrom printing services and release stations.

Printing guide →

Need more help?

Contact the Questrom IT team for classroom technology, teaching tools, software, and account support.

Get IT Support

Submit a support request
questromhelp@bu.edu

Get Support →

Visit The Helpdesk

Hariri, Room 342
617-353-9858
Mon – Thurs: 8am – 6pm
Friday: 8am – 5pm

View Location →