Get Technology Help
Start with the type of help you need. Questrom Tech supports school-specific technology, while some University-wide services, security incidents, classroom issues, and emergencies have dedicated support routes.
START HERE
What Do You Need Help With?
Choose the option that best matches your issue. If you’re unsure, start with Questrom Tech and we can help determine the appropriate support path.
Questrom Technology
Get help with Questrom-supported software, computer labs, printing, Dizzion Frame, Questrom applications, websites, equipment, and other school technology.
BU Accounts & Central Services
For University-wide services such as BU login, account access, central email, and other centrally managed technology, the BU IT Help Center provides extended support.
Classroom Technology
For an immediate problem in a Questrom classroom, contact Questrom IT. Equipment issues can also be reported to BU Learning & Event Technology Services.
Security, Loss, or Emergency
Suspected cybersecurity incidents, stolen equipment, and physical emergencies have dedicated reporting routes. Use the appropriate service so the response is not delayed.
QUESTROM SUPPORT
Questrom Tech
Start here for technology that is specific to Questrom or when you’re unsure which support group handles your issue.
Contact Questrom Tech
Get help with Questrom-supported software, computer labs, printing, Dizzion Frame, Questrom applications, websites, equipment, and other school technology.
In Person
Visit the Helpdesk
Hariri Building
Room 342
Monday – Thursday 8 AM – 6 PM
Friday: 8 AM – 5 PM
Hours may vary during University breaks and special schedules.
Not sure who owns the issue? Contact Questrom Tech first. If another BU technology group is responsible, we can help identify the appropriate support route.
SPECIALIZED & URGENT SUPPORT
Specialized Support
Some technology, security, classroom, and facilities issues are handled by dedicated University teams. Choose the appropriate support route below to get your request to the right team quickly.
Classroom Technology Issue
For immediate assistance in a Questrom classroom, call Questrom IT at 617-353-9858. You can also report classroom equipment problems to classrooms@bu.edu
Suspected Security Incident
If a BU account, computer, network, or University information may have been compromised, report the incident promptly to BU Information Security.
Suspicious Email or Phishing
Report suspicious or potentially fraudulent email to BU Information Security.
Stolen Device or Safety Emergency
BUPD: 617-353-2121
Facilities Problem
For a building or room facilities issue rather than a technology problem, use the University’s facilities reporting route during business hours or the after-hours facilities number.
UNIVERSITY-WIDE SUPPORT
BU IT Help Center
The BU IT Help Center provides centralized support for University-wide technology services, account issues, software, devices, and other centrally managed systems.
Get Help Online
Submit a support request, review available help resources, and find the appropriate BU support channel for your issue.
Call BU IT
Speak with the BU IT Help Center for assistance with University-wide technology services: 617-353-HELP (4357)
Visit a Help Center
BU offers in-person IT support at designated Help Center locations. Hours vary by location and University schedule.
Last content review: August 24, 2026
COMMON QUESTIONS
Quick Answers
I'm not sure whether my issue is Questrom or Central BU. Who should I contact?
Start with Questrom Tech if the problem involves Questrom technology or if you’re unsure. We can help identify the appropriate support route.
My BU password or login isn't working. Who should I contact?
Account and University-wide login issues can be handled by the BU IT Help Center. You can also use the account guidance on the BU Login and Passwords page.
Something isn't working in a classroom and class is starting now. What should I do?
Call Questrom IT at 617-353-9858 for immediate assistance. Equipment issues can also be reported to classrooms@bu.edu
Should I email Questrom Tech about a cybersecurity incident?
For suspected cybersecurity or sensitive-data incidents, use BU’s dedicated security incident reporting route or call the Incident Response Team hotline at 617-358-1100
Should I use BU IT status before opening a ticket?
Yes. If the issue appears to affect a University-wide service, check the current BU IT service status first. A known incident may already explain the problem.
Can Questrom Tech help with my personal computer?
Questrom Tech can help troubleshoot technology used for Questrom coursework and services, but support for personally owned devices may be limited depending on the issue. Contact Questrom Tech if you’re unsure where to start.