Requesting & Purchasing Technology
Need a computer, monitor, accessory, software license, or other technology for your work at Questrom? Start here to understand how technology requests and purchases are handled.
START HERE
What Do You Need?
The right process depends on whether you need new equipment, a replacement device, software, or something temporarily.
Computer or Equipment Purchase
Computers, tablets, monitors, and other technology purchased for University use should go through the appropriate Questrom technology purchasing process.
Replacement or Upgrade
If your assigned Questrom computer is aging, damaged, or no longer meeting your work requirements, contact Questrom IT to discuss replacement or upgrade options.
Temporary Equipment
Loaner options depend on who you are and how long you need the equipment. Students and employees have different temporary equipment options.
Software or License
Before purchasing software, check whether Questrom or Boston University already provides the application or an equivalent service.
FACULTY & STAFF PURCHASING
Before You Buy Technology
Faculty and staff requesting technology for University use should start with Questrom IT. Equipment purchases may need to meet requirements for compatibility, security, support, licensing, and asset management.
Start with Questrom IT
Contact Questrom IT before purchasing computers, tablets, or other significant technology. We can help determine the appropriate equipment and purchasing route.
Faculty & Staff: Confirm Before Purchasing
Faculty and staff purchasing technology for University use should confirm the appropriate purchasing and approval process with Questrom IT before placing an order. Personal student technology purchases are not covered by this process.
Check Existing Resources
Before requesting new hardware or software, check whether the technology you need is already available through Questrom computer labs, virtual computing, University licenses, or existing equipment.
Consider Supportability
Standard equipment and software are generally easier for Questrom IT to configure, secure, maintain, and support throughout their lifecycle.
FACULTY & STAFF REPLACEMENTS
Replacements & Assigned Equipment
Faculty and staff who need a new or replacement computer should start with Questrom IT so we can review the existing equipment, requirements, and available options.
Request a Computer Review
Contact Questrom IT if your assigned computer is due for replacement, no longer meets your work requirements, or has a hardware problem that may require replacement.
BEFORE REQUESTING
What Should I Include?
Tell us what equipment you currently use, what problem or limitation you’re experiencing, and whether you have any software, performance, portability, or connectivity requirements.
STUDENTS
Buying a Computer for School?
Students purchasing a personal computer should choose a device that works well with the software and services used at Questrom. Before buying, review the guidance below—especially if you’re considering a Mac or another device with potential software limitations.
Choosing a Computer
Review Questrom’s guidance on choosing a personal computer, including hardware considerations and what to know before purchasing a new device.
Considering a Mac?
Macs work well for many Questrom courses, but some specialized applications may require Windows or a virtual computing environment. Check the options before you buy.
Last content review: August 24, 2026
COMMON QUESTIONS
Quick Answers
I am Faculty or Staff. Can I buy a computer myself and get reimbursed?
Don’t assume that a technology purchase can be reimbursed. Computers, tablets, and other equipment may need to be purchased through Questrom’s approved technology purchasing process. Contact Questrom IT before making the purchase.
What happens if my BU computer is being repaired?
Faculty and staff may have access to temporary equipment while an assigned computer is being repaired. Contact Questrom IT to discuss availability.
Should I purchase software myself?
Check first. Questrom and BU already provide licenses and access to many commonly used applications, and some software purchases require approval or centralized purchasing.
Can Questrom IT recommend what computer or equipment I should buy?
Yes. Contact Questrom IT before purchasing University equipment or if you’re unsure what hardware will meet your work requirements.
Need Help Choosing or Requesting Technology?
Tell us what you're trying to accomplish and Questrom IT can help determine whether you need new equipment, existing technology, software, or another available resource.
Get IT Support
questromhelp@bu.edu
Visit The Helpdesk
617-353-9858
Mon – Thurs: 8am – 6pm
Friday: 8am – 5pm