Diane Shapiro is a healthcare leader recognized for expertise in combining strategy development, program design and outstanding implementation. Her background includes overseeing operations in multi-specialty group practices, accountable care organizations, health plans, and management services organizations. She has advanced the strategy and mission of the organizations through identifying ways to grow services and market share, reduce medical expenses, improve operational efficiency and enhance the experience for patients, clinicians and staff. She has developed and implemented transformational initiatives in the areas of quality and performance, patient-centered medical homes, and value-based care reimbursement models.
Diane is the COO of the Mount Auburn Cambridge Independent Practice Association (MACIPA) where she oversees the quality improvement, contracting, care management, finance, social work, human resources and pharmacy departments. Previously, Diane was the COO of Dedham Medical Associates (Atrius Health) where she had responsibility for 25 clinical departments. She also developed the Quality and Performance, Continuous Improvement, Service Excellence and Patient Advisory Council programs. Previous experience includes senior roles at Caritas Medical Group/Norwood Hospital, Wellpoint, and Goddard Medical Associates, as well as consulting to various healthcare organizations.
Diane has a BA in Psychology from Tulane University, and a Master of Health Administration from Tulane University School of Public Health. She studied at the School for International Training in England, and has completed IHI’s Physician Practice Coach Program.