Ben M. Bensaou, PhD, Professor of Technology and Operations Management, Professor of Asian Business and Comparative Management, INSEAD

Thurs 10/2, 2pm – 3pm EST
Forum: Cultivating Innovation & Entrepreneurship

Ben M. Bensaou is Professor of Technology Management and Asian Business and Comparative Management at INSEAD. He was a Visiting Associate Professor at the Harvard Business School in 1998-1999. He holds a PhD in Management from the MIT Sloan Questrom School of Business, USA; an MA in Management Science from Hitotsubashi University, Japan; a Diplôme d’Ingénieur (MSc) in Civil Engineering; and a DEA in Mechanical Engineering from respectively the Ecole Nationale des TPE, Lyon and the Institut National Polytechnique de Grenoble, France.

His research and teaching focuses on (1) a Process View of Value Innovation and Blue Ocean Strategy deployment initiatives, (2) new forms of organizations, in particular networked corporations, (3) the impact of Information and Communication Technologies (ICT) on organizations and Value Innovation. Professor Bensaou addresses these issues from an international comparative perspective, with a special focus on Japanese organizations. His research on supplier relations in the U.S. and Japanese auto industries won the best doctoral dissertation in the field of information systems and a finalist award for the Free Press Award for outstanding dissertation research in business policy and strategy. His case on the Circus Industry and the Cirque du Soleil won the 2006 ECCH Best Case Award (in Strategy – with Kim and Mauborgne). His publications include papers inManagement Science, Information Systems Research, Organization Sciencer, Strategic Management Journal, Harvard Business Review, Sloan Management Review, , book chapters and conference proceedings. He has been a member of the Editorial Board of Information Systems Research, MIS Quarterly, and MISQ Executive. He has been listed in the Who’s Who in the World since 1998.

Professor Bensaou has been consulting for Asian, European and US corporations. He teaches courses on Corporate Strategy, Value Innovation/Blue Ocean Strategy, Information Technology and Comparative Management (in English and French). He has been a Visiting Professor at Aoyama Gakuin University, Tokyo and has taught (in Japanese) in Executive Programs at Keio Business School, Tokyo, Japan.

Professor Bensaou grew up in France. He has also lived and was educated in Japan. He and his wife Masako live in Fontainebleau, with their two younger sons Alexis and Lennon. Their elder son Sophian is pursuing his college education in Philadelphia, USA.

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Matthew Burr, CEO & Co-Founder, Nomadic Learning

Chat: Thurs 10/2, 11 am – 11:30 am

Matt is co-founder and CEO of Nomadic Learning, where he leads content design, production, and overall strategy. He is the former CEO of 50 Lessons, a fluent mandarin speaker, and an independent film producer. Learn more at https://nomadic.fm.

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John A. Byrne, President, Editor in Chief, Poets & Quants

Thurs 10/2, 10am – 11am EST
Forum: Challenging the Business Model of Education

Thurs 10/2, 3pm – 4pm EST
Forum: Evaluating Policy & Rankings

John A. Byrne is chairman and editor-in-chief of C-Change Media Inc., a digital media startup that is launching a network of websites for the global business community. C-Change currently has two highly successful sites, Poets&Quants.com and Poets&QuantsforExecs.com. Little more than two years old, P&Q generates more than one million monthly page views and boasts a book imprint division which published its first title in 2012. Byrne is also the author of “World Changers: 25 Entrepreneurs Who Changed Business As We Knew It,” his first book in ten years since the publication of his collaboration with General Electric Chairman Jack Welch. That book, “Straight from the Gut,” was a New York Times bestseller for 26 consecutive weeks.

Byrne’s collaboration with Mort Mandel, a self-made billionaire and highly successful entrepreneur in both the for-profit and non-profit worlds, will be published in December of 2012 by Jossey-Bass as part of its Warren Bennis leadership series. The book is entitled “It’s All About Who You Hire, How They Lead…and Other Essential Advice from a Self-Made Leader.”

Until Nov. of 2009, Byrne had been executive editor and editor-in-chief of BusinessWeek.com. He led BusinessWeek.com to record levels of reader engagement and traffic, oversaw the redesign of the site, and launched extensive new areas of coverage on management and lifestyle. Mr. Byrne initiated the site’s twice-daily executive news summary, weekly interactive case studies, multi-media classroom videos, as well as new blogs and podcasts. He helped to develop and launch a major Web 2.0 initiative called the Business Exchange, an innovative product utilizing social media and news aggregation.

Under his leadership, BusinessWeek.com won two consecutive National Magazine Awards, the most prestigious recognition in magazine publishing, an EPpy for Best Business Website with over one million unique visitors (over The Wall Street Journal), and second place honors as the Best Website of the Year for news and business by the Magazine Publishers Association. In 2008 alone, BW.com captured an unprecedented 21 awards and nominations for journalism excellence. His weekly podcast on Business Week’s cover story has been downloaded nearly 10 million times. Mr. Byrne’s views on the future of journalism have made him a popular speaker and essayist. In the past two years, he has spoken at more than a dozen conferences, has been frequently interviewed about the new world of journalism, and has been published by Harvard University’s Nieman Reports, The Christian Science Monitor, and MediaWeek magazine.

Prior to role at BusinessWeek.com, he was the executive editor for the print publication since 2005, during which he began three new annual franchises, including the highly successful Customer Service Champions and the Best Places to Launch a Career, and recruited to the magazine such popular weekly columnists as Jack and Suzy Welch, Maria Bartiromo, and renown wine critic Robert Parker.

Previously, Mr. Byrne was editor-in-chief of Fast Company magazine. He joined Fast Company in April 2003, succeeding founding editors Alan Webber and Bill Taylor, where he worked to reinvent the business magazine. Under his leadership, Fast Company won many coveted journalism awards, including its first Gerald Loeb award, the highest honor in business journalism. Mr. Byrne also made Fast Company the first business brand to launch an online blog and created, through a partnership with Monitor Group, an annual award competition for social entrepreneurs. More importantly, Mr. Byrne found and cultivated a buyer for the magazine, resulting in a $35 million purchase that saved the publication from an almost certain closure.

Before joining Fast Company, he worked for BusinessWeek for nearly 18 years, most recently holding the position of Senior Writer and authoring a record 57 cover stories for the magazine. His articles have explored the fairness of executive pay, the folly of management fads, and the governance of major corporations. Mr. Byrne’s magazine writing has won numerous awards and has been republished in collections of the best writing on business. He was named a National Magazine Award finalist as well as a Gerald Loeb award finalist twice. Among his more widely recognized cover stories are “Philip Morris: Inside America’s Most Reviled Company,” a provocative exploration of the men who ran the largest tobacco corporation in the world, “The Fall of a Dot-Com,” an investigative story on how big-name investors, blinded by Net fever, poured millions into a dot-com that fell into bankruptcy, “Joe Berardino’s Fall from Grace,” a narrative of how Arthur Andersen’s CEO presided over the demise of his legendary firm, “The Man Who Invented Management,” a reflective essay on why management guru Peter Drucker’s ideas still matter, and “Are CEOs Paid Too Much?,” an early examination (1992) of why executive compensation was out-of-control.

Mr. Byrne developed the idea of a monthly best-sellers list, launched the industry-leading business school rankings, established and managed the magazine’s ranking of the best and worst corporate boards, and created its annual list of the most generous philanthropists. He also built out the business education franchise online in the mid-1990s, setting the stage for a highly regarded online community and one that has reaped tens of millions of dollars in annual revenue for BusinessWeek. He has been a frequent commentator on television, having appeared on CNN’s Moneyline and CNBC’s Squawk Box and Business Center.

Mr. Byrne is the author or co-author of more than ten books on business, leadership, and management, including two national bestsellers. World Changers, to be published by Penguin Books’ Portfolio imprint, is his first book in ten years. His previous book, published Sept. 11, 2001 by Warner Books, was Jack: Straight from the Gut, the highly anticipated collaboration with former General Electric Co. CEO Jack Welch. The book debuted at the very top of The New York Times bestseller list and remained on the list for 26 consecutive weeks. Mr. Byrne has written or co-authored seven other books, including Chainsaw (HarperCollins, 1999), the behind-the-scenes story of Al Dunlap’s rise and fall as a business celebrity. The book received widespread acclaim. Publishers Weekly called the book a “blistering saga” and a “sizzling tale.” The Street.com said Chainsaw “should be required reading in all business and accounting schools.”

Mr. Byrne’s other books include: Informed Consent (McGraw-Hill, 1995); The Headhunters (MacMillan, 1986); Odyssey (Harper & Row, 1987), the business biography of former Apple Computer chairman John Sculley; and The Whiz Kids (Currency/Doubleday, 1993), which explored the life and times of ten Army Air Force officers who helped to remake the Ford Motor Co. in the post-war period. Managment guru Tom Peters called The Whiz Kids “an important milestone in American management analysis. Warren Bennis has said the book is “the best history of American business from World War II to the present.” Mr. Byrne also wrote BusinessWeek’s Guide to the Best Business Schools (McGraw-Hill, 1989, 1990, 1993, 1995, and 1997) and co-wrote BusinessWeek’s Guide to the Best Executive Education Programs (McGraw-Hill, 1992).

As part of a new book imprint division at Poets&Quants, Byrne also is the co-author of “Handicapping Your MBA Odds: Profiles of 101 Applicants & Their Odds of Getting Into a Top Business School.” The book was published in the summer of 2012.

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Sangeet Chowfla, President & CEO, Graduate Management Admission Council

Forum: Engaging New-Generation Students & Employees

*Forum Hosts engage throughout the 60 hours at unscheduled times.

Sangeet Chowfla is President and Chief Executive Officer of the Graduate Management Admission Council®, the nonprofit education organization of leading graduate business schools and owner of the Graduate Management Admission Test® (GMAT®). He became President of the worldwide association in September 2013 and Chief Executive Officer in January 2014.

Sangeet has more than 32 years’ experience in P&L Management, General Management, Product Management, International Business Development and Venture Capital investment, gained in North America, Europe, Asia Pacific, India and the Middle East. His particular area of expertise is the management of high-growth enterprises, the creation of high-performance teams, and the internationalization of businesses.

Most recently, Sangeet was EVP-Global Markets and Chief Strategy Officer at Comviva Technologies where he managed the company’s customer-facing Market Units (SAARC, Africa, MENA, LATAM, Europe/Americas). Previously, Sangeet managed the company’s Mobile Solutions unit, comprising all the product businesses, and was responsible for establishing Comviva’s operations in Africa and Latin America. During his tenure, Comviva’s overall revenues quadrupled to approximately $100 million, while international business grew 12-fold with a customer base of 110 mobile operators in 85 countries. As CSO, he advised the board on long-term strategy and direction.

Previous to his work at Comviva, Sangeet was a partner with Timeline Ventures in San Diego (2001-2006), participating in the acquisition and turnaround of Del Mar Datatrac (mortgage software). Sangeet was the lead investor and Executive Chairman of Technocom, leading the company’s Series A round of financing.

Earlier in his career, Sangeet held various management positions at the Hewlett-Packard Company over an 18-year period including sales and marketing management positions in Athens, Germany and Singapore. In 1995, Sangeet moved to San Diego, California, where he was Vice President and General Manager of HP’s Inkjet Media Division, which he grew from a startup to $300 million in revenues.

Sangeet took his BA in Economics from St. Stephen’s College at Delhi University and his MBA, with focus on marketing and finance, from the Faculty of Management Studies, Delhi University.

A global citizen, Sangeet has worked and lived in India, Dubai, Greece, Germany, Singapore and the United States.

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Clayton Christensen, DBA, Kim B. Clark Professor of Business Administration, Harvard Business School

Thurs 10/2, 9am – 10am EST
Forum: Cultivating Innovation & Entrepreneurship

Professor Christensen holds a BA from Brigham Young University and an MPhil in applied econometrics from Oxford University where he studied as a Rhodes Scholar. He received an MBA and a DBA from the Harvard Business School, where he is currently the Kim B. Clark Professor of Business Administration. He is regarded as one of the world’s top experts on innovation and growth.

Christensen founded a number of successful companies and organizations which use and apply this theories in various ways: Innosight, a consulting firm helping companies create new growth businesses; Rose Park Advisors, a firm that identifies and invests in disruptive companies; and Innosight Institute, a non-profit think tank whose mission is to apply his theories to vexing societal problems such as healthcare and education.

Professor Christensen is the best-selling author of nine books and more than a hundred articles, including the New York Times best-selling, How Will You Measure Your Life? He received the Global Business Book Award for The Innovator’s Dilemma and The Economist named it as one of the six most important books about business ever written. In 2011 and again in 2013, thousands of executives, consultants and business school professors were polled and named Christensen as the most influential business thinker in the world

Professor Christensen was born in Salt Lake City, Utah. He worked as a missionary for the Church of Jesus Christ of Latter-day Saints in the Republic of Korea from 1971 to 1973 and continues to serve in his church in as many ways as he can. He and his wife Christine live in Belmont, MA. They are the parents of five children and grandparents to five grandchildren.

See other VIP guest from Harvard Business School: David Gavin

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James Ciriello, ‎Associate Vice President, IT Planning & Innovation at Merck & Co.

Thurs 10/2, 5pm – 6pm EST
Forum: Supporting 21st Century Competencies

Jim Ciriello is Associate Vice President of IT Planning and Innovation for Merck, where he is focused on orchestrating the work of strategy, portfolio, architecture, innovation, digital business modeling, communications and learning across the larger organization. His previous roles at Merck include Executive Director, Strategic Planning and Health IT, which was focused on shaping the external environment and preparing the organization to compete on a new landscape of health information infrastructure, Senior Director of Strategy and Service Architecture for Shared Business Services and Senior Director of Business and Solutions Architecture for Human Health Information Technology. Prior to joining Merck, Jim worked at Boston University as Executive Director and Executive-in-Residence for the Boston University Institute for Leading in a Dynamic Economy (BUILDE), a research collaborative created to explore the effects of emerging technologies on competitive markets and organizations. Program Director for Global Mobility Insights and Innovations (GMII), a multi-university research program created to study the business impact of mobility and convergence of communications. In both roles, Jim worked with academia and industry to explore business platforms, real options, technological innovations and end user framed design. Prior to joining Boston University, Jim worked at AT&T and Lucent Technologies as a Director in positions spanning core business and the information technology organization. He is deeply rooted in the disciplines of business strategy, demand creation, functional architecture, systems engineering, and software development.

Jim is co-author of managerial points of view, including “Smart Health Community: The Hidden Value of Health Information Exchange”, “The Story of Island Man: It’s Not Just the Technology”, “Shaping the Future through Experimentation: Dr. Moulton’s Evolving Cone of Possibilities”, and “Convergence: Creating and Capturing Value for the Enterprise”. Jim holds degrees from St. Peter’s College (BS) and Stevens Institute of Technology (MS) in New Jersey, and attended the Tuck Executive Program at Dartmouth.

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L. Kevin Cox, Chief Human Resources Officer, American Express Company

Thurs 10/2, 7am – 8am EST
Forum: Supporting 21st Century Competencies

Kevin Cox is the Chief Human Resources Officer at American Express. He is the primary architect of the company’s human capital plan and related strategies that focus on making American Express one of the most financially successful and respected companies in the world.

Kevin has been a leader in Human Resources for more than two decades. His expertise lies in the fields of organizational effectiveness, talent management, and driving large-scale complex change.

He joined American Express in 2005 after 16 years at Pepsi-Cola and the Pepsi Bottling Group (PBG), where he held positions leading strategy, business development, technology, and Human Resources. He played a significant role in the successful initial public offering of PBG in 1999.

Kevin is a member of the board of directors of CEB as well as Kraft Food Group, where he is chair of the compensation committee.

He is active in a number of professional HR organizations, serving on the boards of the Human Resources Policy Association, the National Academy of Human Resources, and the Cornell University Center for Advanced Human Resources studies.

Kevin is a frequent speaker on strategy, building organizational capability and increasing the role and influence of Human Resources in global businesses.

He holds a Master’s of Labor and Industrial Relations from Michigan State University and a Bachelor of Arts from Marshall University.

He is an active member of his community in Connecticut, where he and his family enjoy their involvement with a wide range of charitable organizations. His hobbies include golf, weightlifting, and listening to an eclectic collection of music.

 

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Steve Denning, Forbes contributor, Board Member of the Scrum Alliance

Tues 9/30, 3pm – 4pm EST
Forum: Increasing the Value of Management Education

Chat: Thurs 10/2, 1:00 pm – 1:30 pm
Management Skills Necessary to Thrive in the Creative Economy

Steve Denning is the author of the award-winning books, The Leader’s Guide to Radical Management: Re-inventing the Workplace for the 21st Century(Jossey-Bass, 2010), The Secret Language of Leadership (Jossey-Bass, 2007) and The Leader’s Guide to Storytelling (Jossey-Bass, 2005).

From 1996 to 2000, Steve was the Program Director, Knowledge Management at the World Bank where he spearheaded the organizational knowledge sharing program.

In November 2000, Steve Denning was selected as one of the world’s ten Most Admired Knowledge Leaders (Teleos)

He now works with organizations in the U.S., Europe, Asia and Australia on leadership, innovation, business narrative and most recently, radical management.

His clients have included many organizations, large and small, around the world, including GE, IBM, Microsoft, McKinsey, Shell, Netflix, Bristol Myers Squibb, Deloitte, Lockheed Martin, Raytheon, Syngenta, Danfoss, McDonalds, Unilever, Bristol-Myers Squibb, Abbott Laboratories, MWH, Ernst & Young, CRM Learning, Xerox, Oracle, Maritz, Target, Burns & McDonnell, Mitre Corporation, Innovation Council, Deluxe, Fetzer Foundation, Diageo (UK), UK Parliamentary Ombudsman, Nestle (Switzerland), Novo Nordisk (Denmark), International Energy Agency (Austria), Symbiosis (Austria), PMI (France), Ambrosetti (Italy), ARK group (UK, Asia, Australia), Air New Zealand, World Bank, UN, UNDP, US Army, USAID, CIA, NSA, Defense Intelligence Agency, NetHope, The Brookings Institution, American Institute of Architects, California Workforce Association, CIA, NSA, NIMA, FAA, NY State Government, Oregon State Government, Australian government ministries, New Zealand ministries and the Ministry of Foreign Affairs (Norway).

In April 2003, Steve was ranked as one of the world’s Top Two Hundred Business Gurus by Davenport & Prusak, “What’s The Big Idea? (Harvard, 2003).

Steve’s most recent book, Leader’s Guide to Radical Management: Re-inventing the Workplace for the 21st Century (Jossey-Bass, 2010), was selected by 800-CEO-READ as one of the best five books on management in 2010. It offers a comprehensive guide to the reinventing the organization for the 21st Century.

Steve’s book, The Secret Language of Leadership: How Leaders Inspire Action Through Narrative (October 2007) was selected by the Financial Times as one of the best books of 2007. It was also selected by the book distributor, 800-CEO-READ, as the best book on leadership in 2007. It is a comprehensive guide to transformational leadership, particularly how to use develop and use narrative intelligence to inspire enduring enthusiasm in any audience for your cause.

Steve’s book, The Leader’s Guide to Storytelling (2005) is a comprehensive guide to the various ways in which leaders can use of storytelling to achieve a variety of organizational purposes, including spark action, communicate who they are, transmit the brand, transfer values, share knowledge, inspire collaboration, tame the grapevine and lead people into the future.

Steve’s book, The Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations (Butterworth Heinemann, 2000) describes how storytelling can serve as a powerful tool for organizational change and knowledge management.

Steve’s book, Squirrel Inc.: A Fable of Leadership and Storytelling was published by Jossey-Bass in June 2004. It discusses the seven highest value forms of organizational storytelling, about which there is already considerable advance praise.

Another book, co-authored by Steve Denning along John Seely Brown, Katalina Groh and Larry Prusak, was published in June 2004 by Elsevier. It is entitled Storytelling in Organizations: How Narrative and Storytelling Are Transforming Twenty-first Century Management

Steve was born and educated in Sydney, Australia. He studied law and psychology at Sydney University and worked as a lawyer in Sydney for several years. He did a postgraduate degree in law at Oxford University in the U.K. Steve then joined the World Bank where he worked for several decades in many capacities and held various management positions, including Director of the Southern Africa Department from 1990 to 1994 and Director of the Africa Region from 1994 to 1996. From 1996 to 2000, Steve was the Program Director, Knowledge Management at the World Bank.

Steve was a Senior Scholar at the Burns Academy of Leadership at the University of Maryland from 2006-2009.

In the Fall of 2009, Steve was a Visiting Fellow at All Souls Colleges, Oxford University, UK.

Steve was a member of the Quality Council V of the Conference Board from 1993 to 1996.

He has published a novel, The Painter and a a volume of poetry Sonnets 2000.

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Soumitra Dutta, PhD, Anne and Elmer Lindseth Dean, Professor of Management and Organizations, Cornell University

Forum: Cultivating Innovation & Entrepreneurship

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Soumitra Dutta is the eleventh dean and professor of management and organizations in the Samuel Curtis Johnson Graduate Questrom School of Business at Cornell University. He most recently served as the Roland Berger Chaired Professor of Business and Technology and was the founder and academic director of the eLab at INSEAD, a top-ranked graduate business school in Fontainebleau, France.

Previous roles Dutta has held during his 23-year tenure at INSEAD include dean of external relations; dean of executive education; and dean of technology and e-learning. He has served as a visiting professor in the Haas School at Berkeley, Oxford Internet Institute at University of Oxford, and Judge School at University of Cambridge in England. He has lived and worked in the U.S., Europe, and Asia, including stints as an engineer with GE in the U.S. and Schlumberger in Japan.

Dutta is an authority on the impact of new technology on the business world, especially social media and social networking, and on strategies for driving growth and innovation by embracing the digital economy. He is the co-editor and author respectively of two influential reports in technology and innovation — the Global Information Technology Report (co-published with the World Economic Forum) and the Global Innovation Index (to be co-published with the World Intellectual Property Organization). Both reports have been used by several governments around the world in assessing and planning their technology and innovation policies.

His work has been widely published in the Harvard Business Review, European Management Journal, Management Science, IEEE Transactions on Engineering Management, Decision Support Systems, Journal of Strategic Information Systems, and other journals. Dutta and his ideas have been featured in myriad business magazines, newspapers, and blogs, including Global Intelligence for the CIO, Information Week, Brasil, BusinessWorld India, Chief Executive, Finance & Management, Chief Executive Magazine, Forbes, and The McKinsey Quarterly.

Dutta is a member of the Davos Circle, an association of long-time participants in the Annual Davos meeting of the World Economic Forum, and has engaged in a number of multi-stakeholder initiatives to shape global, regional and industry agendas. He is on the advisory boards of several international business schools. He has co-founded two firms and is on the boards of several startups. He received the European Case of the Year award from the European Case Clearing House in 2002, 2000, 1998, and 1997.

Dutta received a B.Tech. in electrical engineering and computer science from the Indian Institute of Technology, New Delhi. He received an MS in business administration, an MS in computer science, and a PhD in computer science from the University of California at Berkeley.

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Ceree Eberly, Senior Vice President and Chief People Officer for The Coca-Cola Company

Forum: Engaging New-Generation Students & Employees

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Ceree Eberly was appointed to the role of Chief People Officer and Senior Vice President for The Coca-Cola Company in 2009. She joined the Company in 1990 and has since served in a variety of leadership roles. In 1998, Ceree became the Human Resources Director, Central America & Caribbean Division in San José, Costa Rica, where she oversaw both Company and bottling operations’ human resources strategies. In 2003, she was appointed Vice President, Corporate Business Unit, where she led the support of the worldwide McDonald’s business in technical operations, quality assurance, social responsibility, communications, global juice portfolio, IT and human resources. Ceree filled this role until 2007, when she became the Group Human Resources Director for Europe.

As Chief People Officer, Ceree leads an organization responsible for developing and transforming approximately 150,000 Coca-Cola employees across more than 200 countries into a competitive advantage, and transforming the quality of the Company’s workplace into a global differentiator. The organization’s primary goal is to attract, engage and retain the best people by making Coca-Cola “a great place to work.”

Ceree currently serves on the Board of Trustees for Oglethorpe University in Atlanta and is the organization’s Chair. She is a member of HR50, a group of the most senior Human Resources leaders from around the world, a member of Women Corporate Directors, a global organization advancing best practices in global corporate governance, a member of the Corporate Leadership Council, and serves on the AACSB International Business Practices Council, which is a global, nonprofit organization devoted to the advancement of management education. Ceree is active participant of the Global Shapers, an organization of highly motivated, young individuals who have a great potential for future leadership roles in society, while also being mentor to employees throughout the Coca-Cola system.

Ceree previously served as an Advisor to the Board of Directors for the Ronald McDonald House Charities, a member of the Board of Directors for Habitat for Humanity, an Advisor to Skyland Trail, and is a past mentor in the Georgia Executive Women’s Leadership program.

She has a Bachelor of Arts degree from the University of Tennessee, graduating with high honors.

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